Terms of Use

Terms and conditions to rent a car

The renter in order to rent a vehicle should:

  • be at least 22* years old, with a driving license  issued at least one year ago.
  • have a Greek, European (for EU countries) or international (for non EU countries) driving license.
  • feature a personal credit card or else pay the vehicle warranty amount in cash.

Pickup Vehicles

  • In order to receive the rental vehicle the renter should adduce the following:
  1. Valid legal driving license.
  2. His or Her  personal personal credit card. (Not a DEBIT one)

-third party cards are not accepted, unless there is a  legal written authorization.

-In case the renter is not a credit card holder, he can rent a vehicle by paying the warranty amount of the rental car in cash.

  • During the pickup of the vehicle ,the rental agreement (contract) will be given to the renter and he should check it and sign. The rental agreement, will present all services/insurances provided and any of the additional services/insurances the renter has asked for, with their respective charges.

• When the vehicle is being received it is very important for the renter to carefully check the car with the company’s employee and consent to the record of any previous damages. The renter will be required  to sign the check in and checkout condition report of the vehicle which is proof for any existing damage on it and will drop off the car based on this report.

Insurance  Coverage

GOLDEN RENT vehicles are insured:

  1. For dealings with third parties (excluding the driver) for death and bodily injuries up to €1,000,000.00 per victim.
  2. For property damage of third parties (with the exception of the GOLDEN RENT vehicle) up to €1,000,000.00.
  3. Legal coverage.

 C.D.W. –  TP (Collision Damage Waiver) WITH  EXCESS

In any accident, damage or in case of theft-fire of Golden Rent’s car for which the renter is liable, he or she  is obliged to compensate for the company’s car damage restoration with the amount of:

500€ for category B vehicles
500€ for category B1 vehicles
600€ for category C vehicles
600€ for category C1 vehicles
700€ for category C2 vehicles
700€ for category D vehicles
800€ for category D1 vehicles
800€ for category D2 vehicles
900€ for category E vehicles
1000€ for category F vehicles
1200€ for category G vehicles

Prices do not include 24% VAT.

In case the renter (car driver) of the Golden Rent’s vehicle is not responsible, he or she is not overcharged.

 N.b. The above insurance does not cover  damages caused a) while the driver of the vehicle drives  under the influence of alcohol or drugs  (toxic substances), b) by breaches of the highway code , in violation of the road Traffic Code (Law:N2696/1999 GG 57 A) ,c)while the rental car is being used by any  person not specifically named as driver or additional driver in the rental agreement or  in case the renter (customer)  fails to provide Golden Rent company with the Police accident or incident report as well as with the Accident care report from the Insurance company that insured the cars of Golden Rent.

MIXED PARTIAL EXCESS INSURANCE

Exempt is the renter of the vehicle from the above contractual participation of  repairing  the damage of the company’s rental car  if he chooses, when signing the rental agreement,  to receive the insurance with Full Damage  Waiver     (F. D. W) and pay additional fee for each rental day as follows:

The amount of 3. 00 euro for category B vehicles
The amount of 4. 00 euro  for  categories B1 – C – C1 – C2  vehicles
The amount of 5. 00 euro for category D vehicles
The amount of 6. 00 euro   for category D1-D2 vehicles
The amount of 7. 00 euro  for Category E vehicles
The amount of 8. 00 euro for category F vehicles
The amount of 10. 00  euro for category G vehicles

The aforementioned discharge of the lessee does not include theft or car fire, damage underneath the car, the wheels (tires, rims), burning seats, loss of keys and  any loss of car accessory. The above applies for the partial damage waiver insurance (C. D. W) – (TP).

N.b. The above insurance do not cover  damages caused a) while the driver of the vehicle drives  under the influence of alcohol or drugs  (toxic substances), b) by breaches of the highway code , in violation of the road Traffic Code (Law:N2696/1999 GG 57 A) ,c)while the rental car is being used by any  person  not specifically named as driver or additional driver in the rental agreement or  in case the renter (customer)  fails to provide Golden Rent company with the Police accident or incident report as well as with the Accident care report from the Insurance company that insured the cars of Golden Rent.

W.U. G. – T.P (Full Extra Insurance) WITH ZERO EXCESS

Additional optional insurance for:  car theft-fire , damage to the underneath  of the car, wheels, (tires, rims), burning of seats, loss of keys and any loss of car accessory .

The renter is exempt from the above liability  , as long as upon signing the rental agreement accepts the Wheels –Underneath & safety Glasses (W.U.G.) additional insurance and incur an additional cost per rental day as follows:

The amount of 6.00 euro for category B vehicles
The amount of 8.00 euro for categories B1,C,C1,C2 vehicles
The amount of 9.00 euro for category D vehicles
The amount of 10.00 euro for category D1-D2 vehicles
The amount of 11.00 euro for category E vehicles
The amount of 13.00 euro for category F vehicles
The amount of 16.00 euro for category G vehicles

N.b. The above insurance do not cover  damages caused a) while the driver of the vehicle drives  under the influence of alcohol or drugs  (toxic substances), b) by breaches of the highway code , in violation of the road Traffic Code (Law:N2696/1999 GG 57 A) ,c)while the rental car is being used by any  person not specifically named as driver or additional driver in the rental agreement or in case that the renter (customer)  fail to provide Golden Rent company with the Police accident or incident report as well as with the Accident care report from the Insurance company that insured the cars of Golden Rent.

Additional charges

Charge per Klm

The additional  charge per kilometer depends on the vehicle category and is valid for reservation less than three days.

The additional charge goes as follows:

Category Β,B1:0.10 €/ kilometer
Category  C,C1,C2:0.15 €/ kilometer
Category D,D1,D2:0.20 €/ kilometer
Category E:0.25 €/kilometer
Category F:0.30 €/ kilometer
Category G:0.35 €/ kilometer

Prices do not include 24% VAT.

Delivery/Return

For delivery or return  of the rental car before 7:00 in the morning or after 22:00 in the evening there is an extra charge of 20.00 euro.

For delivery and return of the rental car before 7:00 in the morning and after 22:00 in the evening there is an extra charge of 30.00 euro.

Prices do not include 24% VAT.

System “hired here-leave it there” (One Way)

There is the possibility of delivery and  return of the rental car at different stations than these of  Golden Rent, by paying an additional cost, specified by Golden Rent company depending on the station you want to deliver or return the  rental car.

Folder  accident cost

The renter is charged with the amount of  15.00 €  in case of an accident he  or she is responsible for. This amount is non-refundable.
Prices do not include 24% VAT.
Infringement administration fee

The renter is liable for the payment of fines that may arise from breaches of the highway code ( Road Traffic Laws)  during  car rental. In case it hasn’t been paid by the renter and there is need for Golden Rent company mediation for payment, there will be a charge of 20.00 €  beyond the cost of infringement (Infringement administration fee).

Prices do not include 24% VAT.

Key loss or corruption

In case of  keys loss or destruction of a key during the rental period, the renter must pay the following amounts accordingly:

80,00€  –  200,00€ for categories B, B1, C, C1, C2
100,00€ – 250,00€ for categories D, D1, D2, E
200,00€ – 350,00€ for categories F, G

Prices do not include 24% VAT.

Car interior

In case the vehicle is returned with stains that require special cleaning (e.g. fur, sand etc. on the seats , on the floor or  in the trunk etc), the renter will be charged with the amount of 80.00 €.
Prices do not include 24% VAT.

Fuel

It’s  renter’s obligation to refuel the vehicle at the same fuel level upon picking up the car.

Car rental extention

If the renter wishes to keep the rental vehicle longer than the period that has already been agreed, he/she should contact  Golden Rent  company 2 days before the expiry of the lease ,in order for the extension of the rental to be noted to the contract.

Car replacement

Car replacement after accident or mechanical failure, can be done upon request with Golden Rent , within 48 hours for the period between 14/9 and 14/6 and within 72 hours for the period between 15/6 and 14/9.

Cancellation of reservation

In case you wish to cancel your reservation you are not charged at any cost. The cancellation of the reservation is made either through our website www. goldenrent.gr or by calling the phone numbers  listed on our website.

In case of returning the vehicle before the date listed in the rental agreement (contract) , no refund is given.

Online booking

Any reservation made via the Golden Rent website is valid only when confirmed by email from Golden Rent.

Golden Rent, upon confirmation of a reservation through the website, informs about all relevant procedures in order for the reservation to be valid. The reservation is valid only when all the procedures specified in the booking confirmation message are completed.

Possible requests for changes to an already confirmed reservation must be made by email or via the online booking system of the website, if available.

Any changes are valid only if they are confirmed by Golden Rent.

All bookings made through our website are governed by the same terms of use, which govern all bookings, as they are expressly mentioned above.

Credit card – Cash

Golden Rent accepts the following credit cards: Visa, American Express, Diners Club, MasterCard.

In case of a cash payment option it is necessary to pay a deposit (in cash) or if you are owner of a credit card the full credit card number is noted in the contract, from which you do not commit any amount unless the tenant-driver of the rental  Golden Rent   vehicle , violates the terms of agreement listed in the contract.

 

PRIVACY NOTICE 

This Notice has been composed in compliance with the new European General Data Protection Regulation 2016/679 in order to inform you about the processing of your personal data by “GOLDEN RENT”.

“GOLDEN RENT” may modify its data policy at any moment and without warning. Any such modifications will be announced on our website www.goldenrent.gr. By navigating and using our website, all users declare to have read, understood and unequivocally consented to this Privacy Notice.

In this Notice you may find important information about the nature of the personal data that we collect and store, their processing and the period for which we store them, as well as your rights as data subjects.

Should you have any queries regarding the processing of your personal data by “GOLDEN RENT” and/or your rights, we remain at your disposal at info@goldenrent.gr.

 

Controller

The personal data that you have provided us with are subject to processing from “GOLDEN RENT” (Mrs Chatzivasileiadou Christina) as controller (contact details: info@goldenrent.gr, address: Thessaloniki airport, Kavala airport, tel.no 00302310478080), exclusively in the context of your dealings with “GOLDEN RENT” or for the purpose of navigating our website or for your subscription to our newsletter.

 

Internet user personal data to be collected and stored

From the data that you provide us with electronically (eg. by navigating our website, by subscribing to our newsletter, booking with us etc), we store personal data, accessible to our employees and/or partners of “GOLDEN RENT”, which relate to your navigation on our website www.goldenrent.gr or our social media webpages (facebook etc), to your subscription to our newsletter or online bookings. With regard and fully compliance to the principle of data minimization, only the necessary personal data is stored. For your subscription to our newsletter we ask you to provide us with and we store your first name, last name, father’s and mother’s name, residence address, email and telephone (fixed and cellphone) number, while additionally in our online booking platform we additionally ask you to provide us with and we store invoicing details, such as business address and tax identification number, driver’s license, national id number or passport number, birth date and credit card details.

Storage of personal data is classified and performed exclusively by the controller or its affiliates or other connected individuals or entities acting on behalf of the controller. Personal data is processed exclusively to the extent of providing information to the data subjects or performing/completing transactions with them. Further personal data processing (e.g. by forwarding to third parties) might occur only with data subject’s consent. The relative database is confidential and not accessible to third parties, with regard to both its physical and digital form, the latter of which is completely encrypted.

Please note that “GOLDEN RENT” does not and may not influence or control the nature and the extent of personal data that are collected and stored by social media webpages as a condition of or resulting from their use and we may not be held liable for the collection and processing of personal data by them. To find out more about the purposes of collecting, processing and using personal data by social media webpages, as well as your rights and settings available for the protection of your privacy, please read the data protection policies of the social media webpages that you are using.

 

Cookies policy

Specifically, during your navigation on our website www.goldenrent.gr“GOLDEN RENT” may collect user identification data, using technology such as cookies and/or Internet Protocol (IP) address tracking.

 

Purpose of processing and storage duration

The processing is necessary for your navigation on the Internet and the use of our online services. We will continue to process your data storing it for a period of  six months following our last transaction, without prejudice to any pending accounts, or until you request that we cease to.

 

Your rights with regards to the processing of your personal data

Whenever you so wish, you have the right to request information about the processing of your personal data by “GOLDEN RENT”.

Specifically, you have the right to, within a month from the submission of a relative written request:

  • Receive confirmation from “GOLDEN RENT” as to whether or not personal data concerning you were or are being processed and to which extent.
  • Obtain access to your personal data and information about their processing, i.e. the recipients of your personal data, the period for which your personal data will be stored etc.
  • Obtain a copy of your personal data that are subject to processing in simple or structured, commonly used and machine-readable, format.
  • Obtain the rectification of inaccurate personal data concerning you.
  • Have incomplete personal data concerning you completed.
  • Obtain the erasure of personal data concerning you.
  • Obtain the restriction of the processing of your personal data.
  • Transmit your personal data to another controller without hindrance from “GOLDEN RENT”.
  • Have the personal data transmitted directly from “GOLDEN RENT” to another controller, where technically feasible.
  • Lodge a complaint with the Hellenic Data Protection Authority.
  • Object at any time to the processing of personal data concerning you.
  • Object at any time to the processing of personal data concerning you for marketing purposes.